Trophy Rounds on Mobile Phones

Lorena_Kennedy

I will see the trophy round available like the special helmet round and I will start playing the trophy round and it will say 36 hours left to play; however when I stop playing the game and candy crush restarts the trophy round will have disappeared and will not reappear until the next trophy round is offered, even if it says 36- 70 hours left, how can I stop this from happening, is there a fix?

Johnny_Ryall

Hello Lorena,

Could you please run through the steps here and also make sure you are connected to Facebook when playing:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Kind regards,

Johnny

Lorena_Kennedy

Hello Johnny,

I open candy crush using OS 10.2.1 on an iphone, The trophy round will appear at the beginning when I open Candy Crush, I am connected and logged in through facebook and the app so it can track my progress, the latest Trophy was the helmet and it lets me play for a couple of hours, when I stop playing and the game restarts, the trophy round will disappear and is no longer available for me to play although the last time I looked it said I had 36+ to play.  

I have closed out the game and restarted it and the trophy rounds do not reappear until a new trophy round appears

I hope you can help me,

Best Regards,

Lorena

Johnny_Ryall

Hello Lorena,

Thank you for the further information.

Unfortunately there is not much I can do. This is a newer event that is being tested. It could be that it has been removed from your game and given to another player for example. You can read about this here:

https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here

I apologize for the inconvenience.

Kind regards,

Johnny

Lorena_Kennedy

Hello Johnny,

I open candy crush using OS 10.2.1 on an iphone, The trophy round will appear at the beginning when I open Candy Crush, I am connected and logged in through facebook and the app so it can track my progress, the latest Trophy was the helmet and it lets me play for a couple of hours, when I stop playing and the game restarts, the trophy round will disappear and is no longer available for me to play although the last time I looked it said I had 36+ to play.  

I have closed out the game and restarted it and the trophy rounds do not reappear until a new trophy round appears

I hope you can help me,

Best Regards,

Lorena

This does not answer the question as it happened again and when I deleted the app and reloaded on my phone the rounds and dexters trophy round reappeared- but I lost all of my data on my phone