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Lost all levels on candy crush saga, help!!
Hi King, I went to play candy crush saga but realised that the app had somehow been deleted. I lost all my progress - I was up to approx. level 470. Is there any way this can be restored for me? I did not back the game up with an email, facebook or through the kingdom! however I did spend some money on the game using my apple ID so you may be able to track it through there? hoping you can help me out, thanks.
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Answers
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Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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I have the same issue!
was on level 1336 and now back to level 1!!!!! Please help! Not connected through Facebook.0 -
please help tooo...same problem..not connected to anything and back to level 1,using android phone...
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Hello Kayleigh, Elaine,
Hello.
Please also check your King Care inboxes as I have sent you a message about this.
Kind regards,
Johnny
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I'm back to level one, and was almost reached level 2000....and I have not done anything for this to happen, help please!!!
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Hello Marilynn, I have messaged you also
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Hi, Can you help me too? I was playing Candy Crush via facebook... It worked okay in the morning, but tonight it looked weird and said it's downloading and after that I was in the level 1. I was over 2200 before that.
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I had to upgrade my phone - lost everything and back to level 1. I worked back to 400+ but I paid to move on levels and refuse to pay more. Can I be reinstated to my level of not far from 2000? Can't remember exactly where I was
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I lost all my progress, as well. I was at level 2020 and now I'm at level 1! this only happened on my PC, on my Android phone I'm still on level 2020.
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Thank you for your answer Johnny Ryall, it solved my problem:) Sorry for my late answer, but something went wrong when I was about to answer you, and I needed to create a new account (use another mail-address) so I could log back in here again.Hello Marilynn, I have messaged you also
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