Why does it keep telling me no internet connection was found

Eddie_Frost

Why does it keep telling me no internet connection was found when I click the link on the screen of the new format....if I didn't have an internet connection I would not be sending you this message or playing the game?????

Cezdiamond

Hi Eddie- Thanks for posting on King Care. I am sorry that you have been experiencing this error message. Let's try and get you back on track :-) 

Which model of device are you playing on? 

Let me know and I will share some troubleshooting steps :-) 

Have a sweet weekend! 

Eddie_Frost

I am playing on a laptop...through facebook......it updated to the mobile app looking version where the screen is smaller and the daily spin wheel is gone......the fish are so slow moving....it just flat out sucks.

LibertyChelle

I am on an Amazon fire Tablet. Everything was fine, but about 4 days ago, the game, Which I play on king.com, Stop the allowing me to access the store. It says there is no internet connection. There most certainly is an internet connection, And I am in fact writing this to you using that connection.

LibertyChelle

I entered the above comment too soon. I am having the same problem on all Candy Crush games. Help!

LisaLNZ

I have had this problem for a while. I “cannot connect to the internet”! What’s the solution?

LisaLNZ

Oh I have somehow fixed my problem- the game is different when connected to the internet!!