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In candy crush saga when I try and go in and use of life from friends it crashes

Redbare55_
Redbare55_ Posts: 1

Level 1

 I have tried to click on the option to go in and use extra lives or extra moves from friends and candy crush saga crashes and sends me back to my desk top 

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Redbare!

    I suggest you try the following steps:

    1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

    2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

    3) Try the game in another browser - for instance Google Chrome or Firefox

    4) Make sure you have other tabs closed

    5) Make sure you have Adobe Flash player updated: https://get.adobe.com/flashplayer/ 

    Also I suggest you try the game on King.com. I've never had any issues after switching so it might work for you as well. I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

    1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

    2) Choose Account

    3) Enter your password

    4) Click on Synchronizing/ Connect to Facebook

    5) Click on the two arrows to initiate the sync

    You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

    Once done your progress is synchronized and you should now be able to play and progress without any issues.

    Cheers :-)

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