I lost progress

Randeep_Singh

My father was at 1145 level and he sign in on facebook and dowloaded the game on his new phone and deleted the game from old phone. When he signed it from new phone he was down to level 123. lost all the progress

MarkHawk

Hi Randeep,

I can assist in getting the game progress back in Candy Crush Saga.

Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.

Kind regards,

- Mark, Team King Care

MarkHawk

Hi Randeep,

I can assist in getting the game progress back in Candy Crush Saga.

Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.

Kind regards,

- Mark, Team King Care

Randeep_Singh

The email i mentioned is of the owner. U can help through mail. 

Randeep_Singh

Hi Randeep,

I can assist in getting the game progress back in Candy Crush Saga.

Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.

Kind regards,

- Mark, Team King Care

the mail id mentioned is of the owner. Solve if possible.