i reached 830 level and

Kalpesh_Bhuva

i reached 830 level and waiting for move to the next level. Usually the game allows me to move to next level 3days after completing the current level but now it is not even after I finished level 830 a week back. and 

StuckInATree

Have you already tried going through the steps suggested here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices