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Lost all my progress

D-4
D-4 Posts: 4

Level 1
in Support

I lost my iPhone and lost all my progress. I was on level 303 and now it's all gone. Can I restore that somehow?

«1

Answers

  • JillyJill
    JillyJill Posts: 979

    Hello D,

    Thank you for contacting King Care! 

    Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress. 

    First of all are you playing through the facebook app or king.com? This will help me in trying to solve your issue.

    Thank you,

    Jilly 

  • D-4
    D-4 Posts: 4

    Level 1

    Hello D,

    Thank you for contacting King Care! 

    Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress. 

    First of all are you playing through the facebook app or king.com? This will help me in trying to solve your issue.

    Thank you,

    Jilly 

    I am playing thru the app on my iPhone. I completed the first level and it didn't work
  • JillyJill
    JillyJill Posts: 979

    D,

    Try signing out of your facebook, go to the first level, complete it, then sign back into Facebook.

    Jilly 

  • D-4
    D-4 Posts: 4

    Level 1

    I tried this did not work

  • JillyJill
    JillyJill Posts: 979

    What is your email address, I'm going to check on your account with King. Com

  • D-4
    D-4 Posts: 4

    Level 1
    edited April 2017

    *****@yahoo.com

  • JillyJill
    JillyJill Posts: 979

    Hello D,

    Thank you for contacting King Care! 

    Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress. 

    First of all are you playing through the facebook app or king.com? This will help me in trying to solve your issue.

    Thank you,

    Jilly 

    Try signing out of your facebook, go to the first level, complete it, then sign back into Facebook.
  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi D & JillyJill,

    Thanks to both for this thread here on King Care.

    I have now restored your progress in Candy Crush Saga. Please let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

  • Tony_Mc
    Tony_Mc Posts: 4,138

    *****@yahoo.com

    Hi D, I have edited your answer since our site is public and we should avoid private information such as an email address to be published publicly. Please try to connect again, you should have recovered your progress in Candy Crush Saga now. Kindest regards, Tony - King Care Team
  • JillyJill
    JillyJill Posts: 979

    Thanks so much for your help Tony Mc!!

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