Stopped at 2375

Sherry_Rickard

I was playing Candy Crush on my kindle and bought gold and hours. I got to level 2375 and the game stopped saying it was under construction. I know that is not true because I have gone further in another device so I lost the hours I paid for because something is wrong somewhere

JillyJill

Hi Sherry,

Thank you for contacting King Care!  This might be an obvious question, but are you sure the game is updated on said device? Go to your app store and check, I know a lot of times on my tablet it will not automatically update as it's supposed to do. But I know that on Kindle for some reason, the levels are behind, so this very well may be the case also. 

Let me know how this works out, 

Jilly 

Tony_Mc

Hi Sherry Rickard & JillyJill,

Thank you both for posting here on King Care.

@Sherry, I have sent you a private message related to your account. 

You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

JillyJill

Thank you as usual, for you help, TonyMc!

Tony_Mc

Thank you as usual, for you help, TonyMc!

Thanks JillyJill :-)