Help 2167

Susan_Kendellen

I won level 2167.  The game would not stop racking up points.  After 30 minutes I shut it down. Went back and it showed I didn't pass the level plus it ate up a lot of my two hours free time.  Please fix before I can play.

Johnny_Ryall

Hello Susan,

I'm sorry to hear that this happened.

Please refer to this thread and follow the steps in the links provided:

https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it

Kind regards,

Johnny

Jax-2

8th May 2017. Level 2167. Same issue. Game was completed successfully but it just going and going. Left it for 20 minutes then closed it off as it was just churning over constantly with no end to it. Tried it again, same thing. Android tablet. 

Johnny_Ryall

Hello both, 

Please make sure that you have the latest version of the game app installed as this issue has now been resolved. 

Kind regards, 

Johnny

Tina_Sobo

Hello both, 

Please make sure that you have the latest version of the game app installed as this issue has now been resolved. 

Kind regards, 

Johnny

My game is up to date and the cascades have been going for over an hour... now what?