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Asked me to connect to facebook and took be back down to level 1

rswanson
rswanson Posts: 1

Level 1
in Support

Hello. I was playing CC on my iphone today and it asked me to connect to my Facebook account. I assumed I already was connected. (I had connected them in the past) I went ahead and did it, and then it took me to level 0.

I went to my desktop computer, logged in to facebook, and went to candy crush and my progress was still there. I only have one facebook account, so I have no idea why when connected on my pone, it took me to level 0. I uninstalled and reinstalled the app, I checked for updates on my phone. I tried logging in through my facebook app.....nothing has worked yet. :(

My ID number, if it helps is: ID: 3946206363 

Thanks for your help!!

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

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