Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
🎣 Match & Catch – Join Yeti’s Fishing Trip! 🐟 - More info HERE
🎣 Match & Catch – Join Yeti’s Fishing Trip! 🐟 - More info HERE
My iphonee went back to level ONE, but it´s normal in my laptop (1224)! Need some help, please !!
Best Answer
-
Marco, can you try and log in to Facebook in your mobile browser (safari for example) then try to connect.
Let me know if this works.
0
Answers
-
Hello Marco,
Don't panic, I have checked your account and your progress is safe.
There are some steps here that will help you get connected again:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Kind regards,
Johnny
0 -
Hi Johnny ! Thanks for your answer ! I followed all your suggested steps: downloaded again candy and facebook versions as well, restarted and forced restarted my iphone...but, unfortunatelly, candy still shows FASE ONE ! At the first page (before connecting and playing candycrush) , now there´s the message "unkown_string_ID" shown with the icon "letter and a heart"...and then it still connects to fase one, just like a very new player... Bad luck, cause I seldon play candy in my laptop... is there anything else you recommend yo fix this problem ? Thanks anyway !
0 -
Marco, can you try and log in to Facebook in your mobile browser (safari for example) then try to connect.
Let me know if this works.
0 -
It worked John !! When I used safari, facebook immediately logged in my nephew´s count !! I´ll kill the boy later... Well, I deleted that count, and logged in using my own one... restarted iphone... and then candycrush got back to normal !! THANKS A LOT !!
0 -
No problem at all Marco, don't kill anyone, haha. Just come back to King Care if you need us!
0
