Progress Was Lost

Nhu_Pham

I wasn't logged onto facebook when i was on level 225 of Candy Crush Soda. I then logged into facebook and lost ALL of my progress. I logged out thinking that would solve my problem, but it brought me back to level 1. Is there a way to get back to my level? Please respond ASAP, as I do not want to start over from level 1. Thank you. 

Johnny_Ryall

Hello,

Thank you for your post.

I have checked your game account under the email address for this Facebook and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect. This video might also help:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny