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I was on Level 1665 on my iPad and decided to sync to Facebook in order to save my progress. After syncing, all my progress was lost and I was back at Level 1. Can I get my progress restored?! I don't care about my boosters but I really don't want to have to start from Level 1 again.
Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
Hi. I have the same problem. I was on level 392 and I went back to 1 after syncing to Facebook. I never synced to Facebook and I didn't have a kingdom account either. Please help! What started this problem, was when I wanted to put my game on my iPad. Since it was at 1 on the iPad and I synced it to Facebook hoping I could retrieve all my levels, when I went to my phone it showed that I was on 1 as well.
Hello Mom63
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny