no rewards from striped candy competition again

Daniel_Tinker

I finished 1st in striped candy contest and didn't receive my rewards or even results . Also this has happened a few more times too in the past but now it has irritated me to the point of contacting you guys ..this issue seems to be affecting alot of your playerbase sort it out please otherwise I think you will loose alot of players who are being affected with no resolution from you guys 

Johnny_Ryall

Hello Daniel,

Congratulations on collecting so many Striped Candies in Dexter’s Collection!

To qualify for a prize, you must have been in the top 3 on the leaderboard at the exact time when the challenge finished, not just at some point during the event. At the end of the event, you can see your final score and ranking and then the prizes of well-deserved goodies are paid out.  

If you didn't hang around until the end of the event then it's possible you may have been bumped down in the rankings by others who played to the end.

I will be sure to pass your feedback onto the Game Studio, who is looking at ways to improve the player experience the next time this event comes round.

Kind regards,

Johnny

Daniel_Tinker

Hello Daniel,

Congratulations on collecting so many Striped Candies in Dexter’s Collection!

To qualify for a prize, you must have been in the top 3 on the leaderboard at the exact time when the challenge finished, not just at some point during the event. At the end of the event, you can see your final score and ranking and then the prizes of well-deserved goodies are paid out.  

If you didn't hang around until the end of the event then it's possible you may have been bumped down in the rankings by others who played to the end.

I will be sure to pass your feedback onto the Game Studio, who is looking at ways to improve the player experience the next time this event comes round.

Kind regards,

Johnny

I was definitely first with over 1000 points on second place there was 10 mins left and I did not even get results this again has happened more than once

Daniel_Tinker

Hello Daniel,

Congratulations on collecting so many Striped Candies in Dexter’s Collection!

To qualify for a prize, you must have been in the top 3 on the leaderboard at the exact time when the challenge finished, not just at some point during the event. At the end of the event, you can see your final score and ranking and then the prizes of well-deserved goodies are paid out.  

If you didn't hang around until the end of the event then it's possible you may have been bumped down in the rankings by others who played to the end.

I will be sure to pass your feedback onto the Game Studio, who is looking at ways to improve the player experience the next time this event comes round.

Kind regards,

Johnny

if by chance I had been knocked from first I still should have come second but nothing