Welcome to the Candy Crush Saga Community
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Hi Carl- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem passing level 1238. I can understand your frustration, we have not had any reports of a problem with this level.
Please could you share a screenshot of the end of level on the board so that we can take a look? To add an image please click on the "photo" icon in the top left hand corner of the text box.
Have a sweet Sunday!