Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Losing money on candy crush

I buy stripped candy 15 for 1.99 and only get one! This has happened two other times! Give me my stripped candy! Or give me my money back! I also brought lives before and didn't get any! I'm going to quit playing and supporting, if you don't give me my product or money back! Also going to report you to the BBB cause your stealing my money!

Accepted answers

All comments

PummyRaj

Hello @Runyah, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you had a bad experience with your purchases!! Before suggesting what you can do to get your money back, may I know which game you have this issue?

"New Club Membership" is available for me only in Candy Crush game!! Hence, would like to make sure!

With regards to the purchase issue, please contact the King Support team through this link   https://soporto.king.com/contact

While filling out the form, please select the TOPIC as "Problems with Purchase", SUBTOPIC as "Purchased Items Not Received". Then briefly explain the issue you had in the game.

You will be receiving an automated email as acknowledgement with a Ticket number. If you have not heard from them within 3 days, please send a reply to that automated email.

Hoping for the Best! Have a nice rest of the weekend!

Runyah

I have paid for the new club membership 3 times and they keep taking my money but don’t give me lives. Bunch of thieves. I need my money back!!!!!

Kim_Petrou

Same with me. I paid 4x £1.99 to win game 315. Next time I came to play game it out me back to this level which is super hard to crack. You ain’t getting another penny from me unless this is sorted. You ripped me off.

MarkHawk

Hi,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Welcome! 👋

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