Game play, sync issue, purchase

tpowers57

I play on iso iPad & android phone, I was on level 1748 on iso iPad , I changed to my phone due to slow wifi to use data. After the android opened & loaded I waited for the game board to advance since I had passed several levels on iso, the android had me at level 1745 I did not know the level on iso. I played 1745 paid for 3 spins for extra moves plus the 4th for more moves to find out the gold bars were wasted I had passed the level but the game did not update/advance like it should have. Very frustrating plus costly. Then just now on level 1748 I scored over 178,000 points, 90000 to pass level but I got the level failed. I looked in forum & saw post of same issue on this level. Not sure if a glitch but it is costly to find level failed. I had cleared all the bombs. Any help greatly appreciated.Tina Powers

Johnny_Ryall

Hello Tina,

Could you please be more clear on how we can help you.

Please remember that in some levels, it's not just a case of reaching the points target. Sometimes there are other factors to consider like collecting items etc.

If your games are not synchronizing then please find help in the threads here:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Kind regards,

Johnny