Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
progress lost
Andrea_Ciccone
Posts: 1
Level 1
in Support
Today the game crashed every time I accept/close the message of winning a competition in Candy Crush Saga. So I tried to uninstall and install again the app. But now I've lost all my progress (about level 1660) and Facebook did not connect since many months. I tried to log in with king button too, but with an accepted email/pw I'm at level 1...
Can you help me in some way? Thanks
Andrea Ciccone
0
Answers
-
Hi Andrea- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!
0 -
Hi, I've sent an email yesterday to answer your private message, but now I cannot find it, I don't see the message in the right top corner anymore... I hope my answer has arrived.
Thanks,
Andrea
0 -
Hi, I've sent an email yesterday to answer your private message, but now I cannot find it, I don't see the message in the right top corner anymore... I hope my answer has arrived. Thanks,AndreaHi Andrea- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!
0 -
Hi Andrea I will check for you now :-)Hi, I've sent an email yesterday to answer your private message, but now I cannot find it, I don't see the message in the right top corner anymore... I hope my answer has arrived.
Thanks,
Andrea
0 -
now I tried to register also another email to king that is *7*@gmail.comHi Andrea- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!
0
