Cannot Play Candy Crush Saga

Bp101697

I cannot load Candy Crush Saga game on both Facebook site and King.com. I also upgrade Flash Player to the latest version but still cannot play. Please help me.

Wurtz_Man

1. Maybe the King site is down.

2. Try clearing your history, cache, cookies and other stuff that your browser may have and resetting your browser. Also clear cache from other programmes such as cache from Adobe Flash.

3. Try getting rid of unnecessary files on your hard drive (CCleaner would be useful).

4. Scan for bad sectors on your hard drive.

5. Check for viruses on your computer.

6. Terminate some programmes that take up the CPU and memory (go to task manager, sort by memory and CPU and terminate the programme that takes up the CPU and memory unless it's a critical process or an important windows application). Close any applications and tabs you may have open.

7. Check your hardware! Check if there is dust inside the hardware. Test your hardware. Use Hirens Boot CD and using the testing hardware applications in there. If there is something wrong with the hardware, replace the hardware).

8. Use something rather than Internet Explorer. Be make sure to update your applications including your browser.

9. Uninstall unnecessary applications that you don't use. If Windows uninstaller doesn't work, use something like Revo uninstaller. Take note of the name and the comapny name. After that, search for the name and company name in Windows Explorer and delete any reminisces left behind if any results come up.

10. Use system restore if the other methods don't work.

11. Once you have done the methods above, restart your computer and open up King.com or Facebook and you should be back online.

Johnny_Ryall

Hello,

Please run through our recommended troubleshooting steps provided in this thread:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know if this helps with the loading issue.

Kind regards,

Johnny