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Hi. I have been playing Candy Crush Saga for a very long time. Recently, the game has changed to an older version, which has caused difficulties when playing. For example, once I have completed a section, sometimes the game will reset and kick me back up to 5 levels. Also, as of a week ago I finished level 1985, the end of a section. However, the game freezes and will not transport me to the new section. I can play old levels, but can not move forward.
Thank you
Hi BE- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Thanks!