Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Moved phones & lost progress

I had a BB Priv & moved to a BB Keyone. I played on my computer & phone 2 separate accounts. When I use my new phone I get connected to computer progress. How do I access my phone progress & all my purchases? I do know the Canycrush username whuch started with king385492

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Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

yohayon

When I login with email address via orange Kingdom icon it syncs me to my computer account which is different progress than mobile device progress. I did see myself assigned a username on my old phone starting with king3854... before I connected using email address. How do I connect with that username? I think that is the correct profile & progress.

Johnny_Ryall

Hello,

It depends how you saved your progress on your old phone. Did you create a Kingdom account or did you synchronize with Facebook.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

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Accepted answers

All comments

Johnny_Ryall

Hello,

It depends how you saved your progress on your old phone. Did you create a Kingdom account or did you synchronize with Facebook.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

yohayon

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

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My app store won't open
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Can you please send some ads and gifts in my game
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I have lost my current level it has gone back to level 1 Please help me retrieve my current level
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Aysa ku

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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