Back to level 1

alix66

My progress keeps reverting back to level 1. This is happening sporadically and it has happened at least 6 times in the last week. Then the next time I open the game my progress is restored. This is only happening on my laptop via Facebook not on my iPhone.  

Johnny_Ryall

Hello,

I'm sorry to hear that this is happening.

Could you please go through the steps here and hopefully this will stop the issue occurring.

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

However, let me know if it happens again.

Kind regards,

Johnny