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Lost all my levels when I replaced my dead iPhone

JimMcG
JimMcG Posts: 1

Level 1

My iPhone died on me and despite doing a full restore on my new phone from ITunes I have lost all progress on the levels. It reset me back to level 1 when I was above level 2,100. I've tried to sign on to King using my email but it doesn't recognize it. I've been able to find my user ID but its probably the new one created when I restarted Candy Crush Saga and not the old one when I was above level 2,100. How can I restore my level and regain access to my other data? Can someone please assist me. Thanks in advance. 

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

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