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Hi
Manisha_Koshal
Posts: 1
Level 1
in Support
Hi,
I wanted to update iPad and to make sure i didn't lose levels on Candy Crush, I connected with my Facebook account (as recommended on several websites and forums). But then all levels disappeared and now i have to start back on level 0! I tried recovering the levels with my email address, but it always says "no account found for email". Could it i played without signing in? And if it is possible, how can I recover levels? I also don't have game ID number, and I don't know where I could find it? Would it be the same as the ID before I connected with Facebook? I was at high level (in the 526s I think) and played for years, it would really be sad if i lost everything! Can you please help me?
Thanks in advance
0
Answers
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Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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