I got a new phone and it keeps starting me back at level 1 when I was on level 1264. please help

Tera_Turczyn

I recently got a new phone and it keeps starting me on level 1 when I was on level 1264. I tried restarting my phone, reinstalling the app, and logging out of Facebook but nothing has worked. Please help. I want to continue to play. 

MarkHawk

Hi Tera,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care