Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Help, My friends name and pic show when I play, not mine
Marlene_Mansker
Posts: 1
Level 1
in Support
Everything loads fine, all my boosters and gold, map shows me at the correct level. I tap the level, it loads and instead of seeing my name and pic, I see one of my friend's. I am the only one on this level (2564). This has been going on for days. Sometimes I see my pic for a flash before it is replaced by hers. I can play, and if I pass the level the map shows me moving to next level, but when the level loads, it says her name again. Help please! This is on tablet and pc, btw...
0
Answers
-
Hello Marlene,
Could you please check that your browser supports the new version of the game.
If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine
Further to this, clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/
Kind regards,
Johnny
0
