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Why does Candy Crush keep resetting to level 1?

KAT-22

KAT-22 Posts: 2 Newbie

July 2017 in Support

When I go to play Candy Crush it keeps going back to level 1. I am on 699 and it is frustrating to have to keep going through to get to my level.

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Answers

Wunderbaum Posts: 4,398 Level 5

July 2017
Hi!
Looks like the game was recently updated to a new format.
There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
Try clearing your browser cache and the game should load your levels correctly again.
Cheers
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