Now my game crashes when I start playing. I have been playing for years and hoping you can fix this.

Kristi-3

my game has been crashing for weeks,now it does in the beginning to play. never had this happen until the update or upgrade. I hope your not upgrading to force me out as I cannot afford a new device to play.

Wunderbaum

Hi Kristi!

What kind of mobile phone do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)