The game glitched on level 2621 and dropped a cherry where it couldn't pass through to the arrow.

Joanne-14

Really annoying when the game glitches and I lose a level 2621, all the stripes I've made and the flying saucers because a cherry "falls" through and can no longer get to the arrow. 

Wunderbaum

Hi Joanne!

Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers :-)