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Sent requested to my son and wife for tickets to advance to the next world and didnt received them after they click on the request to send them.
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Hi Timm!
Sounds like there's an issue with the connection from your game to Facebook.
Try the steps shown on this thread:
Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Once you have the connection back you should be able to send and receive help without any issues.
Cheers