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Recover email never came

Ostra

Hi, the problem is my wife lost her password and the recover email never came on her mailbox, not in spam too, or it's never send... Please can you send to her the recover mail ? Thanks for your time

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Tony_Mc

Thank you both for your patience and kindness :-)

Always great to see your magic @JillyJill

Wishing you both a great Sunday,

Tony - King Care Team

JillyJill

You're so welcome, I knew Tony Mc could fix you up!

We appreciate your patience through all of this!

Jilly

Ostra

Thanks Tony MC and Jilly Jill for your help !

Tony_Mc

Hi Ostra & JillyJill,

Thank you both for asking, answering and commenting here on King Care.

@Ostra:

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

JillyJill

Trying to get someone. They are located in Barcelona, so after the tragedy they needed to take off but they should be back, thank you for your patience,

Jilly

Ostra

Really thank you for your help Jilly. I hope this problem will be solved.I wait a King Care Moderator for now...

JillyJill

I will have to get a King Care moderator to look into your account and see what's going on behind the scenes. I'm not sure what else to do, we BOTH requested an email password recovery and it hasn't come through. So look out for an email in the upper right corner of this page for an email from King Care, possibly tomorrow or the near future.

Sorry I wasn't able to help more,

Jilly

Ostra

Hi JillyJill, and thank you for your answer but the problem isn't solved, the recovery mail didn't came on her mailbox... How can we solve this problem ? Thanks

JillyJill

Hi Ostra,

Thank you for contacting King Care! For privacy reasons, you shouldn't put your email on a public forum like this. But I requested another link be sent to you, hopefully you'll get it. If you have a search feature on your email, try searching for king or password, also check in all folders, such as spam, junk, promotions, etc.

I hope this helps you!

Jilly