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Recover email never came

Ostra
Ostra Posts: 5

Level 1
in Support

Hi, the problem is my wife lost her password and the recover email never came on her mailbox, not in spam too, or it's never send... Please can you send to her the recover mail ? Thanks for your time

Answers

  • JillyJill
    JillyJill Posts: 976

    Hi Ostra,

    Thank you for contacting King Care!  For privacy reasons, you shouldn't put your email on a public forum like this. But I requested another link be sent to you, hopefully you'll get it. If you have a search feature on your email, try searching for king or password, also check in all folders, such as spam, junk, promotions, etc.

    I hope this helps you! 

    Jilly 

  • Ostra
    Ostra Posts: 5

    Level 1
    Hi JillyJill, and thank you for your answer but the problem isn't solved, the recovery mail didn't came on her mailbox... How can we solve this problem ? Thanks
  • JillyJill
    JillyJill Posts: 976

    I will have to get a King Care moderator to look into your account and see what's going on behind the scenes. I'm not sure what else to do, we BOTH requested an email password recovery and it hasn't come through. So look out for an email in the upper right corner of this page for an email from King Care, possibly tomorrow or the near future.

    Sorry I wasn't able to help more, 

    Jilly 

  • Ostra
    Ostra Posts: 5

    Level 1
    Really thank you for your help Jilly. I hope this problem will be solved.I wait a King Care Moderator for now...
  • JillyJill
    JillyJill Posts: 976

    Trying to get someone. They are located in Barcelona, so after the tragedy they needed to take off but they should be back, thank you for your patience,

    Jilly 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Ostra & JillyJill,

    Thank you both for asking, answering and commenting here on King Care.

    @Ostra: 

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

  • Ostra
    Ostra Posts: 5

    Level 1

    Thanks Tony MC and Jilly Jill for your help !

  • JillyJill
    JillyJill Posts: 976

    You're so welcome, I knew Tony Mc could fix you up! 

    We appreciate your patience through all of this! 

    Jilly

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Thank you both for your patience and kindness :-)

    Always great to see your magic @JillyJill

    Wishing you both a great Sunday,

    Tony - King Care Team

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