Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Kristy,
Thank you for posting this here on King Care.
I am sorry this happened to you in Candy Crush Saga and I hope you have been able to retrieve your password - please let me know how you're getting on.
If you haven't yet, then I can recommend you to give it a try from a PC, using Google Chrome and the incognito mode.
Please also make sure to check the spam folder of your email.
Kindest regards and have a great day,
Tony - King Care Team