Problem with game play Candy Crush

Giovanna_Rossini

My game loads, but will not allow me to play at my current level.  The icon just keeps going around and around.  I contacted support, but they came back with a response that was totally irrelevant.  Anyone know how to get them to fix the game for me so that I can play?

Cezdiamond

Hi Giovanna- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration.

Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-)  

Have a sweet week! 

Cezdiamond

Hi Giovanna- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration.

Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-)  

Have a sweet week!