King's password

albaaa93

I don't remember my password, and I can't reset it. When I ask for it I don't receive any email. I've tryed many times from different displays and I've checked the spam, but there's not any reset email. Thank you. 

Tony_Mc

Hi albaaa93,

Thank you for posting this here on King Care.

I am sorry this happened to you; there was indeed an issue with this feature, but I am delighted to inform you that this has now been solved.

Have you been able to reset your password already?

Please let me know how you're getting on.

Kindest regards and have a great day,

Tony - King Care Team

albaaa93

Thank you for your answer but it's still happening to me. I'm trying to recuperate my password but I don't receive any email.

Tony_Mc

Hi albaaa93,

Thank you for your answer.

Please try this in different browsers;

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html 

http://www.mozilla.com/firefox/upgrade.html 

http://www.opera.com/computer 

(windows only) https://www.microsoft.com/windows/microsoft-edge 

https://www.microsoft.com/en-us/download/internet-explorer.aspx  (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

Kindest regards and have a great day,

Tony - King Care Team