why can't I advance to level 291 even though the tooth fairy says zero minutes to advance me

Sandy-30

why can't I advance to level 291 even though the tooth fairy says zero minutes to advance me?

Tony_Mc

Hi Sandy,

Thank you for posting this here on King Care.

Here are a few steps which should improve your gaming experience: 

Go to Settings > system > advertising id.  Now make sure the Advertising ID switch is set to "Off."

Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.  

Please check for any updates for Windows tablet and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all. 

Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option. 

For extra support from Microsoft please try the Windows Phone 7 and Windows Phone 8 How-to websites.

If none of my recommendations work, please come back to us providing as many of the following details as possible:

Model and OS of your device: To find this follow these steps: Settings > About.

Make a note of the model and operating system.Game app version: To find this follow these steps: Go to the Windows Store Download menu and check which version you downloaded

Available storage space: To find this follow these steps: Settings > Phone Storage.

Here you will see how many GBs of free memory you have left

Do you get any error messages and if so, what do they say?

If possible, could you also please provide us with a screenshot so we can see the issue: www.take-a-screenshot.org

Kindest regards and have a great day,

Tony - King Care Team