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I got a new phone and lost my progress. It started me from the beginning.

Kimiko_Ward
Kimiko_Ward Posts: 2

Level 1
edited April 2024 in Support

I got a new phone and lost my progress. It started me from the beginning. How do I get back to the level I was on?

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Kimiko Ward,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

  • Thelmatootie
    Thelmatootie Posts: 5

    Level 2

    I I have a new phone and I can't reach my levels 8049

  • kiara_wael
    kiara_wael Posts: 157,673

    Hi and Welcome to our Community

    Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.


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