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SO FRUSTRATED.

Logpfeif
Logpfeif Posts: 4

Level 1
in Support

I have not been able to play the new levels for the last 3 weeks. The new episode loads every Wednesday as usual, and I can see the levels... but I can't play them. It appears I haven't received my "ticket" to the next land.. I am stuck at the end of Crunchy Comet even though I can see Meringue Mansion, Fabulous Fair, and as of this morning, Cocoa Grove. PLEASE help. I have even uninstalled the game multiple times and still nothing. I'm playing on a Samsung Galaxy S8. THANK YOU!

«1

Answers

  • JillyJill
    JillyJill Posts: 981

    Hi Logpfeif,

    The new levels are now blank, you have to just click on the next level, it looks as though you're not able to move. 

    Have you tried just clicking on the circle, at least that's what I had to do.

    Hope this helps! 

    Jilly 

  • Logpfeif
    Logpfeif Posts: 4

    Level 1

    Yes I have tried that and unfortunately, it has not worked. Thank you for your help!!!

  • JillyJill
    JillyJill Posts: 981
    edited August 2017

    Well,  we gotta get you playing again. Are your updates are up to par? Have you checked your play store for any new ones? Are you having trouble getting tickets to crossover?

  • Logpfeif
    Logpfeif Posts: 4

    Level 1

    Well,  we gotta get you playing again. Are your updates are up to par? Have you checked your play store for any new ones? Are you having trouble getting tickets to crossover?

    I have updated, uninstalled, check my software version on my phone, and everything else I can think of. Usually when I complete the world, I am automatically granted a ticket to the next one... but this time I am stuck on the boat icon like I don't have a ticket to crossover to the next world. But I can see all of the levels! I just cant play them....
  • JillyJill
    JillyJill Posts: 981

    Hello Logpfeif,

    I'm sorry to hear you're still having trouble with the game. I will get a king care moderator to help you with your account because I'm not sure what's going on with the world's because I don't have that feature on my game so look for a message in your inbox in the upper right corner or a reply here.

    Or if you were able to fix this in the meantime let me know too!

    Thank you for your patience,

    Jilly 

  • Logpfeif
    Logpfeif Posts: 4

    Level 1

    Hello Logpfeif,

    I'm sorry to hear you're still having trouble with the game. I will get a king care moderator to help you with your account because I'm not sure what's going on with the world's because I don't have that feature on my game so look for a message in your inbox in the upper right corner or a reply here.

    Or if you were able to fix this in the meantime let me know too!

    Thank you for your patience,

    Jilly 

    I would LOVE to have a moderators help.. that is kind of what I have been waiting for! I appreciate your help with all of this so much... tomorrow it will be a month I have not been able to play! :(
  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Logpfeif & JillyJill,

    Thank you for posting, answering and commenting on this here on King Care.

    @Logpfeif, I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

  • Dearbhla
    Dearbhla Posts: 2

    Level 1

    Hi all,

    I'm asking for my mother as she is the one who is stuck between the end of Fabulous Fair and the start of Cocoa Cove. It appears as if the levels are opened but the train won't move on. Tapping the levels also doesn't work. 

    Shes using a refurbished iPhone 6 and all software is up to date. 

    Would love some help on this as she's driving me mad not being able to play! 

  • JillyJill
    JillyJill Posts: 981

    Hello Dearbhla,

    Thank you for contacting King Care! I know you said the software is up to date but is the actual Candy Crush up to date? Go to the iTunes Store and find Candy Crush and check for an update.  I don't see any other reason as to why she can't move on. 

    Please let me know if this helps or not.  If not, can you take a screenshot and send it in your next reply? You click on the middle icon above this message box to attachieve the screenshot. How to take a screenshot: https://www.take-a-screenshot.org

    Hope this helps! 

    Jilly 

  • Dearbhla
    Dearbhla Posts: 2

    Level 1

    Hi Jilly,

    Thanks for your response. Yes the software and app is up to date, all apps are set to update automatically. 

    I don't have an option to send a screenshot through this reply, could you send a message to my inbox and I will send it through there instead. 

    Thanks a mill. 

    Dearbhla 

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