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Hi Marianne Simpson,
Thank you for posting this here on King Care.
I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.
More information about the Piggy Bank and how it works can be found here in our Blog https://care.king.com/en/blog/article/what-is-the-piggy-bank
Kindest regards and have a great Sunday,
Tony - King Care Team