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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello Steve,
Thank you for contacting King Care! You can try the steps in the following thread that are highlighted in green. https://care.king.com/en/candy-crush-saga/after-upload-of-new-version-of-candycrush-i-am-now-playing-on-my-mothers-account-on-my-iphone#entry_87055
This usually helps when there is a cross connection with Facebook. Hopefully this will help you get back on track.
Best regards,
Jilly