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My User ID# is 4789330590. On 8/14/17 I purchased gold on Candy Crush. I was charged for the purchas

Mamala-2
Mamala-2 Posts: 2

Level 1
in Support

My User ID# is 4789330590. On 8/14/17 I purchased gold on Candy Crush. I was charged for the purchase but didn't receive the product.I was charged 39.99+tax for gold in Candy Crush Saga and never received the product. A King Care agent, Tony Mc couldn't see the charge because it was still pending. Now it has been charged to my account without the 500 gold bars being credited.

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Mamala,

    Thank you for posting this again here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

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