Account reset to level 1

lizard80

Hello, I was plying candy crush on my mobile and was past level 770 and when I selected the Facebook save option it sent me back to level 1. Is there a way I can recover my data and return to my original level? Thanks!

JillyJill

Hello lizard80,

Thank you for contacting King Care!  What operating system are you using? Android or iOS?  Below you'll find solutions for both but please choose the one that applies to you and follow the steps. Hopefully it'll get you back on track. If not, let me know and we will have to get a king care moderator to look into your account and help you.  

For ios:  https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

For android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Hope this helps!

Jilly