Stuck

Sarah_Matlaga

Beat level 1385 twice and next episode won't start. Not getting transported to Festive Forest. 

Tony_Mc

Hi JillyJill,

Thank you for your great support here on King Care :-)

@Sarah Matlaga, thank you for posting this here on King Care.

Please try again now.

Kindest regards and have a great day,

Tony - King Care Team

JillyJill

Hi Sarah,

Thank you for contacting King Care!  Is it possible your app needs an update?  Check your app on your iTunes store to see if it needs an update.  That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.

Hope this helps! 

Jilly 

Sarah_Matlaga

Hi Sarah,

Thank you for contacting King Care!  Is it possible your app needs an update?  Check your app on your iTunes store to see if it needs an update.  That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.

Hope this helps! 

Jilly 

App is up to date

Sarah_Matlaga

App is up to date.

JillyJill

Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.

Hope this helps! Please let me know either way if it does or does not. 

Jilly

Sarah_Matlaga

This hasn't helped

JillyJill

Well Sarah, I'll get you some help from a King Care moderator to look into your account and help. 

Thank you for your patience,

Jilly 

Sarah_Matlaga

Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.

Hope this helps! Please let me know either way if it does or does not. 

Jilly

This hasn't helped

Tony_Mc

Hi JillyJill,

Thank you for your great support here on King Care :-)

@Sarah Matlaga, thank you for posting this here on King Care.

Please try again now.

Kindest regards and have a great day,

Tony - King Care Team