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level 2693
Julie_Everson
Posts: 71
Level 3
in Support
I completed the level with one move remaining, on my laptop. There is a endless loop of candies that keep exploding, so it can't register as level completed. They have been exploding for over ten minutes, then an screen came up saying "An error has occured. We are doing our best to fix it, please try in a moment." Seriously, I have to redo this level after I passed it? Go ahead and fix it, but bump me up to the next level. I don't want to go through another half dozen attempts to pass this level.
Answers
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Hi Julie,
Thank you for contacting King Care! King is aware of the issue and are currently working on a fix. Please post your comment in this thread: https://care.king.com/en/candy-crush-saga/exploding-candies-in-an-endless-loop so you'll receive updates of their progress and that you're accounted for as a player with an issue with the game.
Thank you for your patience,
Jilly
