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i facebook logged in to save progress instead it reset progress to last time i logged in.

Ashley_Lambert
Ashley_Lambert Posts: 3 Newbie

I was at level 933 when I tried to Facebook save. When I saved it brought me back to level 103 what I was at the last time I saved. My 8 year old son has worked two years to get to 933. How do I get his progress back so that he doesn't quit and want to give up all together? 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hello Ashley-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks 

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