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facebook login does not sync king account progress

matino15
matino15 Posts: 1 Newbie

Candy crush saga progress is lost after syncing to Facebook

I tried to sync my progress of Candy Crush Saga to Facebook. I am at level 2358 and lost all progress after syncing and I am back to Level 1, I regain my level if I log into my King.com account but not with Facebook. Help please. 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hello Matino15-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks 

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