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Progress vanished

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Adella
Adella Posts: 2 Newbie
in Support

I'm completely heartbroken. I signed in to Facebook so that I could save my progress, level 2500+, but the complete opposite happened. My progress was erased and I'm back at level 1. Please help! 

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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hello Adella-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks 

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