I lost my progress

Beth_Storie

I bought a new iPad today and restored it via iCloud.  I was on level 2325 and I’m now back on level 1.  I have always connected through Facebook and do not ever remember logging in via email.  As you can imagine it’s taken years to get to this level.  Please help!

Cezdiamond

Hello Beth-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

Many thanks