Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
What's happening in Candy? 🍬
 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🤔 Which Candy-branded gift would you like to be offered?

lost all levels/data

kimmk24
kimmk24 Posts: 2 Newbie
in Support

i have been playing as a guest for years (more than 4 years) and my level was over 2100. I linked it to Facebook few days ago and lost all data. It took me back to level 1.  Please advise.

Flag · Helpful Sweet Love Haha

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi kimmk24- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

    Flag · Helpful Sweet Love Haha
  • Kat_Weyers
    Kat_Weyers Posts: 2 Newbie

    Question, did someone actually help you and get your progress back? They said they can only get me back to a general idea of where I was. It's been 3 days since they said they would help but have not heard back or gotten my levels restored.

    Flag · Helpful Sweet Love Haha
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Question, did someone actually help you and get your progress back? They said they can only get me back to a general idea of where I was. It's been 3 days since they said they would help but have not heard back or gotten my levels restored.

    Hi Kat! I have replied to your message, once you get back to me we can restore your progress. Thanks!
    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories