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Lost all my progress

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Narcy_Popescu
Narcy_Popescu Posts: 1 Newbie
in Support

I recently upgraded my phone and lost all of my progress once changed. I was at level 800+ and am back to level 1. Is it possible restore my progress? Thank you.

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hello Nancy-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks 

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