Lost all levels

mkautzman26

i just got a new phone and the people couldn’t transfer my progress with the candy crush app. I was not registered with Facebook or an email address and am upset I can’t get my progress back. I was close to level 2000. Is there anything you can do?

Cezdiamond

Hi there-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

Many thanks